The unit has been repaired and is back in full production.
No customer Impact.
Posted Mar 25, 2025 - 10:19 NZDT
Update
HVAC 2 - Data Hall 1 Auckland is operating as intended.
No further updates unless there is a degradation in service or once the permanent fix is completed.
Posted Mar 22, 2025 - 20:52 NZDT
Update
We are continuing to monitor for any further issues.
Posted Mar 22, 2025 - 16:57 NZDT
Monitoring
The issue has been identified. A temporary repair has been made until the parts become available on Monday.
Currently, all units, including the affected unit, are in production.
Will remain under monitoring for the weekend until a permanent fix can be made.
Posted Mar 22, 2025 - 16:56 NZDT
Update
Repairs are underway
Posted Mar 22, 2025 - 16:20 NZDT
Update
It appears the issue has been located with the phase sensing relay. Working on a replacement component.
Temperatures still remain within SLA targets.
Posted Mar 22, 2025 - 15:36 NZDT
Update
The engineers are onsite continuing to investigate
Posted Mar 22, 2025 - 14:07 NZDT
Investigating
HVAC 2 in Data Hall 1 is operating in a degraded state.
Service technicians are onsite and investigating
Temperatures in the data hall are largely stable and operating within SLA supply limits. You might notice fluctuations while the technical team works on resolving the issue.
Posted Mar 22, 2025 - 12:55 NZDT
This incident affected: Auckland Data Center (HVAC).